Privacy policy

1. Who we are

Nreservi is an online travel agency specialising in accommodation in Algeria. It operates the booking website www.nreservi.com, the travel assistant NIA and its messaging channels (WhatsApp, Messenger, Instagram, website chat).

Data controller: Nreservi — contact@nreservi.com.

2. Data we receive

When you write to us on WhatsApp or another messaging service: your phone number or messaging identifier, the profile name you have chosen, the content of the messages you send us and their date.

When you book: the information needed for the stay (travellers' names, dates, hotel, number of people, contact details) and the payment status. We do not keep your bank card numbers: online payments are processed by our payment providers.

3. Why we use it

To answer your questions, suggest hotels and prices, create and follow up your bookings, send you confirmations, vouchers and information useful for your stay, and provide after-sales service.

Replies may be written by NIA, our artificial intelligence assistant; you can ask to speak to an adviser at any time.

We do not sell your data and do not pass it on to any advertising network. If you have given your consent, we may remind you of a hotel search you did not complete or send you our offers, with a limit of two messages per month.

4. Who we share it with

Only what is needed for your booking: the hotel or accommodation supplier concerned, our payment providers, and our technical providers (Meta for WhatsApp, hosting, e-mail, artificial intelligence models) acting on our behalf.

5. Retention period

Conversations are kept for no more than 24 months after the last exchange. Booking data is kept for as long as needed for the stay, after-sales service and our accounting obligations.

6. Your rights

You can ask to access, correct or delete your data, or object to its use, by writing to contact@nreservi.com or by sending us "SUPPRIMER MES DONNÉES" ("delete my data") on WhatsApp. The procedure is described on the page nia.nreservi.tech/suppression-donnees.

To stop receiving our offers on WhatsApp, reply "STOP"; messages about a booking in progress continue.

7. Security

Data is hosted with recognised providers, encrypted in transit, and accessible only to the team members who need it.

8. Changes

We may update this policy; the date of the last update is shown at the top of the page.